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Our Performance

Our Performance

Numerous measures are used to gauge the performance and the effective delivery of Victoria鈥檚 ambulance services. AV6K成人网 not only measures and reports on response times but also how our clinical interventions affect patients. We provide excellent clinical outcomes for our most time-critical patients including cardiac arrest, heart attack, major trauma and stroke patients, and we exceed our targets for quality and safety.

Health and Safety Strategy

Our聽Health and Safety Strategy details AV6K成人网鈥檚 plans to improve聽the health, safety and wellbeing of our people and describes the聽actions the organisation will take over three years from 2019 to 2022.

AV Health and Safety Action Plan 2023-2026

AV Mental Health and Wellbeing Action Plan

Annual Reports

Our Clinical Response Model

AV6K成人网 is responding more quickly to patients across all priority levels as a result of changes to better assess and meet the individual needs of AV6K成人网.

Statement of Priorities

Statements of Priorities are key accountability agreements between Government and Victorian publicly funded health, mental health and ambulance services.

The annual agreements support the delivery of or substantial progress towards the key shared objectives of quality and safety, good governance and leadership, access and timeliness, and financial sustainability.

AV6K成人网鈥檚 Statement of Priorities provides:

  • an overview of our service, strategic priorities and deliverables
  • performance priorities and agreed targets
  • funding and associated activity.

Capability Review

AV6K成人网 invited the Victorian Public Sector Commission to undertake an organisational capability review to ensure that we were well positioned to meet the future health emergency needs of the Victorian community.

We welcome the Review and support all its recommended priorities for action.


In Victoria, response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene.聽 Response times are influenced by many factors including traffic, road and weather conditions, distance required to travel, availability of ambulances and demand for our services. Each triple zero (000) call is assessed on clinical need. An ambulance is always prioritised to respond to the sickest patients first, especially those with life-threatening conditions.

AV6K成人网 is committed to releasing response time performance data on a quarterly basis.

Response Time Data

Response times, October 1 – December 31, 2023

Response times, July 1 – September 30, 2023

Response times, April 1 鈥 June 30 2023

Response times, January 1 鈥 March 31 2023

Response times, October 1 – December 31 2022

Response times, July 1 – September 30 2022

Response times, April 1 – June 30 2022

Response times, January 1 – March 31 2022

Response times, October 1 – December 31 2021

Response times, July 1 – September 30 2021

Response times, April 1 – 30 June 2018

Response times, January 1 – 31 March 2018

Response times, 1 October – 31 December 2017

Response times, 1 July – 30 September 2017

Response times, 1 April – 30 June 2017

Response times, 1 October 2015 – 31 December 2015

Response times, 1 July 2015 – 30 September 2015